Accessibility in Sutton
Also for step free access when using public transport check out Southern's website below.
http://www.southernrailway.com/main.php?page_id=86
At many stations you will find staff to help you. However, if you let us know you're coming we can make sure we are ready.
To advise us of your travel plans, or to get information on accessibility issues, call or email our Assisted Travel team on:
| Tel: | 0800 138 1016 (calls may be recorded) |
| Fax: | 0800 138 1017 |
| Minicom / textphone: | 0800 138 1018 |
| Web forms: | Contact us |
| Email: | myjourney@southernrailway.com |
Please state:
- Where you are travelling to and from.
- The type of assistance required.
- The dates and times of travel.
- The details of your return journey if applicable.
- If you are travelling alone.
For First Capital Connect click below.
http://www.firstcapitalconnect.co.uk/Main.php?iCmsPageId=83
Your journey made easy
First Capital Connect is committed to offering quality assistance to customers with reduced mobility or other requirements in planning and making their train journey. We operate a dedicated telephone and textphone where you can get information, book tickets and make arrangements for staff assistance.
Our trained staff are able to assist customers with their journey requirements. We recommend that arrangements are made in advance whenever possible to ensure that staff and any necessary equipment are available. If you telephone to make arrangements at least 24 hours in advance, we can help you to find your nearest accessible train station, plan the easiest route to your destination, and book your train tickets. If you wish to have your tickets posted to you we need three working days notice in order to ensure they arrive with you on time. Several of our stations have a 'fast ticket' machine, which allows you to print your tickets at the station. Please ask our operators for more informoation on this facility.
Our booking service ensures that we are aware of your requirements so that we can offer you the highest possible levels of service. We are able to inform staff at the beginning and the end of your journey and at interchange stations if you need to change trains. This service is available for any journey in Great Britain, whether you are finishing you journey at a First Capital Connect station, or one operated by a different train company.
The First Capital Connect assistance helpline is available on the following numbers:
Telephone: 0800 058 2844
Textphone: 0800 975 1052
The helpline is open seven days a week, from 0700 to 2200, except on Christmas Day.
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